Shipping and Exchange

As 99MarriageGuru is a service-based matrimonial platform rather than an e-commerce store, it does not have a traditional “shipping” or “exchange” policy for physical goods. Instead, its policies focus on membership cancellations and refunds for digital services.

Based on the platform’s terms, here are the key details regarding their refund and service policies:

Refund and Cancellation Policy

• Non-Refundable Memberships: Generally, payments made for matrimonial services and memberships are non-refundable. Once a service is activated or a membership is purchased, the platform does not typically offer a money-back guarantee.
• Cancellation Rights: The company reserves the right to cancel or delete a profile/membership if there is a breach of their terms and conditions (e.g., providing false information or misuse of the site). In such cases, the user is not entitled to a refund.
• Service Disputes: The platform serves as a medium for matching profiles. They do not guarantee a successful marriage or offer “exchanges” or refunds if a particular match does not result in an alliance.

Service Guidelines

• “Exchange” of Profiles: In a matrimonial context, the “exchange” refers to the sharing of contact details or biodata between members. This is subject to the privacy settings and the membership tier you have chosen.
• Profile Verification: While they aim to provide verified profiles, they explicitly state that users should conduct their own independent inquiries before proceeding with a proposal.
• Liability: 99MarriageGuru disclaims responsibility for any loss or damage arising from interactions between users or the discontinuance of services.

Contact for Specific Queries

If you have a specific issue regarding a payment or wish to request a cancellation, you can contact their support team directly:

• Email: contact@99marriageguru.com or 99marriageguru@gmail.com
• Phone: +91 85830 42628
• Address: 344/37 Shop No. 91, Akanta Apan Building, Ghoshpara Road, Shyamnagar, North 24 Parganas, West Bengal 743127.