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1. What information does 99marriegeguru.com collect from you?
We gather information from members and guests who apply for the various services our site offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code and telephone number. 99marriegeguru shall act on the basis of the information that is being provided by you, believing the same to be true and accurate. We assume the details provided are genuine and under your express consent even if they are being submitted by your family, friends, relatives or a third party on your behalf. By submitting your details, you agree to share your information with other members on 99marriegeguru. 99marriegeguru is under no obligation to verify the accuracy or genuineness of the information submitted by you. Any complaints arising in this regard will be your responsibility.
2. With whom the site shares the information it collects/tracks?
The information collected from our clients is shared only with members of 99marriegeguru or members of our partners. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
3. Do all visitors have to pay?
NO, All visitors to our site may browse the site, search the ads and view any articles or features our site has to offer without entering any personal information or paying money.
4. How can 99marriegeguru.com team contact you?
The99marriegeguru.com team will contact you from time to time to apprise you on various features and functionalities of the website. They will contact you for either "Service" or "Sales" through a variety of mediums like Email, SMS, MMS, Voice IVR, USSD, WAP messages, Telephonic Calls etc. The calls made to you will be from a regular Mobile or Landline number which is not of the "140" series. Notice: We may change this Privacy Policy from time to time based on your comments or as a result of a change of policy in our company. If you have any questions regarding our Privacy Statement.
5. Child Safety Policy for www.99marriageguru.com
99marriageguru.com is committed to safeguarding children from all forms of abuse, exploitation, and underage marriage. This policy is designed to comply with Google Play’s Child Safety Standards, Indian laws (Prohibition of Child Marriage Act, POCSO Act), and international best practices.?
This policy applies to all users, staff, volunteers, and any third parties associated with www.99marriageguru.com. It covers all online activities, content uploaded, interactions, and services provided on the platform.?
Child/Minor: Any person below 18 years of age.
CSAM: Child Sexual Abuse Material, including images, videos, or messages depicting sexual abuse or exploitation of minors.?
Underage Marriage: Marriage involving any female below 18 years or male below 21 years, as per Indian law.?
Age Restrictions: Only individuals 18 years and above may register and use our services. Age verification is mandatory during registration. Any account found to be operated by a minor will be deleted immediately.?
Prohibited Content and Behavior:
The platform strictly prohibits uploading, sharing, or distributing CSAM or any content promoting child exploitation.
No user may contact or solicit minors through the platform.
Any attempt to misrepresent age or facilitate underage marriage will result in immediate suspension and reporting to authorities.?
Prevention of Underage Marriage: The site implements measures to prevent, detect, and report all attempts to facilitate or promote underage marriage.?
Reporting Mechanisms: Clear and accessible tools are provided in the platform for users to report suspected abuse, underage marriage, or other child safety concerns. Reports are dealt with promptly and in accordance with applicable law.?
Immediate Action and Enforcement: All reports of violations concerning child safety will be addressed immediately, including suspension of offending accounts and reporting to authorities as required by law.?
Compliance with Regulations: The policy fully adheres to child safety regulations including Google Play’s Child Safety Standards, the Indian Prohibition of Child Marriage Act, POCSO Act, and other international standards.?
Designated Child Safety Contact: 99marriageguru.com has a designated child safety officer responsible for handling concerns, liaising with Google, and ensuring policy implementation and compliance.?
The site offers educational resources for users on recognizing and preventing child exploitation, abuse, and underage marriage. Community guidelines reinforce these standards at all touchpoints.?
This policy is reviewed regularly as per Google Play’s directives and evolving legal standards. Failure to comply may result in removal from the Google Play Store and legal consequences.?
At 99MarriageGuru, we strive to provide a seamless experience in your search for a life partner. Please read our policy regarding cancellations and refunds carefully before subscribing to any of our paid services.
1. Membership Cancellation
As 99MarriageGuru is a service-based matrimonial platform rather than an e-commerce store, it does not have a traditional "shipping" or "exchange" policy for physical goods. Instead, its policies focus on membership cancellations and refunds for digital services.
Based on the platform's terms, here are the key details regarding their refund and service policies:
Refund and Cancellation Policy
Non-Refundable Memberships: Generally, payments made for matrimonial services and memberships are non-refundable. Once a service is activated or a membership is purchased, the platform does not typically offer a money-back guarantee.
Cancellation Rights: The company reserves the right to cancel or delete a profile/membership if there is a breach of their terms and conditions (e.g., providing false information or misuse of the site). In such cases, the user is not entitled to a refund.
Service Disputes: The platform serves as a medium for matching profiles. They do not guarantee a successful marriage or offer "exchanges" or refunds if a particular match does not result in an alliance.
Service Guidelines
"Exchange" of Profiles: In a matrimonial context, the "exchange" refers to the sharing of contact details or biodata between members. This is subject to the privacy settings and the membership tier you have chosen.
Profile Verification: While they aim to provide verified profiles, they explicitly state that users should conduct their own independent inquiries before proceeding with a proposal.
Liability: 99MarriageGuru disclaims responsibility for any loss or damage arising from interactions between users or the discontinuance of services.
Contact for Specific Queries
If you have a specific issue regarding a payment or wish to request a cancellation, you can contact their support team directly:
Email: contact@99marriageguru.com or 99marriageguru@gmail.com
Phone: +91 85830 42628
Address: 344/37 Shop No. 91, Akanta Apan Building, Ghoshpara Road, Shyamnagar, North 24 Parganas, West Bengal 743127.
For additional details about compliance and policy best practices, refer to official Google Play documentation and Indian child protection laws.
Helpline: 8017777760
